RETURN POLICY

Our Policy:

We’re bummed if you're not 100% satisfied with the items you received, and we have made the returns so easy for you!

Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.

Returns are acceptable only up to 30 days from your purchase date.

Send an email to sales@heranova.com to process your refund and our team will help you with the process.

Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.

The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets).

Returns will be processed within 7 days upon receipt of your package. The refund will be issued to the account/card your made the purchase from.